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Can I access my goods in Store?

When you store goods with us you can have access to them but we need 24 hours notice. Your key will be available in the reception and an ID will be required in order to get your padlock key. Our members of staff will give you directions to your unit. Before leaving the storage please make sure your return the key to the reception. We can offer self-storage units at various sizes 25 square feet up to 250 square feet and you can visit in between our opening hours. (9AM-6PM Monday to Friday 10AM-4PM Saturday-Sunday) You will be required to either supply a padlock or purchase a lock from our shop.

Are my goods insured in storage?

Your goods will be insured by our Goods In Storage insurance. We offer our insurance free of charge!

What items are we not allowed to move or store?

Generally any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foods. There are other items that cannot be stored or moved, firearms, ammunition and drugs. For a full and detailed list of exclusions, request and read the terms and conditions.

Do I have to arrange parking?

If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking or a dispensation. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you. If there are no parking restrictions but you have issues with neighbours/commuters cars then I would suggest putting the bins out over night or some cones or park your cars outside to ensure nobody takes the spaces and then heads off to work. Also a friendly note through every door saying goodbye and please could you refrain from parking outside also goes a long way.

How much notice do you require?

We require as much notice as possible, but you should be given 7-14 days’ notice. We recommend that if you have a provisional date that you pencil something in the removal company’s diary and then confirm when you get the final confirmation. This way you are not liable for cancelation charges and the space is held until the removal company starts to fill up in the diary. If we start to get busy with confirmed bookings and you are just pencilled in then our sales team will try to contact you to find out if you have any news.

Do you dismantle and reassemble my furniture?

Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided. Trampolines we only can only dismantle these days because if our team put one together and there was to be an accident of any kind then we are not insured for injury so it’s best that the client completes this task.

Will you empty my loft?

Removal Companies are not insured to enter lofts, although we are happy to do so if requested but on the understanding that we are not insured for damage to goods / person / ceilings, and if the loft is not boarded out then our staff have the right to refuse assistance and they would have the backing of the office. Please ensure that if we help that all flooring is boarded out and there is sufficient lighting and ladders for entry.

Do I have to empty my drawers?

As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self-assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in. You may find that our team can take the draws out of the unit, and move them separate placing them back into the unit on the vehicle and then repeat the process at the new property.

Can I do my own packing?

Yes is the simple answer. If you do your own packing, use boxes that are a suitable size and strength. Make sure you seal all your boxes as well, open top boxes like banana boxes make it impossible to safely stack your goods in the van. Always find out how packing your own boxes affects your insurance, most companies will only recognise damages if the box has been dropped or crushed. If you are unsure or struggling to get suitable boxes, we can supply you with what you need.

GET IN TOUCH

Bolt Removals

Guardian Industrial Estate
Clydesmuir Road
Cardiff
CF24 2YG

02920 028 685
07738 614 681
[email protected]